Business tech terminology in plain English

Business Intelligence involves analysing data to make informed business decisions. Goldstar utilises Zoho Analytics to provide BI solutions that offer actionable insights and enhance strategic planning.

Business Process Automation uses technology to automate repetitive tasks, improving efficiency and reducing errors. Goldstar utilises Zoho’s automation tools to streamline workflows and optimise business operations.

Cloud Migration is the process of moving data, applications, or business processes to the cloud.

Customer Experience refers to the overall perception customers have of a business based on their interactions. Goldstar helps businesses enhance CX through Zoho applications, optimising touchpoints from sales to support.

CRM systems manage customer interactions, track sales, and improve service delivery. As a Zoho Advanced Partner, Goldstar specialises in implementing Zoho CRM, helping businesses manage customer relationships more effectively.

Data Analytics involves analysing data to extract actionable insights that inform business decisions. Goldstar helps businesses leverage Zoho Analytics and other tools to turn raw data into valuable information.

Data Migration is the process of transferring data from one system to another, often as part of an upgrade or system consolidation. Goldstar offers data migration support, ensuring a smooth transition to Zoho products with minimal disruption.

Digital Accountancy uses technology and software solutions to automate and enhance accounting processes, including bookkeeping, tax management, and financial reporting. Goldstar supports digital accountancy by implementing and integrating advanced tools like Zoho Books, providing seamless, real-time financial management that increases accuracy and efficiency for businesses.

Digital Collaboration tools enable teams to work together efficiently, regardless of location.

ERP systems integrate core business processes, such as finance, HR, and supply chain, into a single system.

Fintech refers to technology-driven innovations that enhance financial services, such as payments, banking, investments, and lending.

Integration Services connect different software systems to work together, improving data flow and functionality. Goldstar provides integration solutions, especially within the Zoho ecosystem, to ensure seamless connectivity between platforms.

Process Automation involves using technology to automate repetitive and manual tasks, improving efficiency and accuracy. Goldstar uses Zoho applications to automate key business processes, saving time and reducing operational costs.

Project Management is the process of planning, executing, and overseeing projects to achieve specific goals. Goldstar assists businesses with Zoho Projects, ensuring efficient project execution and team collaboration.

SaaS is a software delivery model where applications are hosted online and accessed via subscription. Goldstar helps businesses adopt and optimise SaaS solutions like Zoho, reducing the need for on-premises infrastructure.

Workflow Management involves designing, automating, and optimising business processes to improve efficiency. Goldstar uses Zoho’s workflow tools to help businesses streamline operations and eliminate bottlenecks.