Customer Service

Goldstar: Helping deliver the service your customers deserve

A customer contacts you by phone, then emails you and later sends you a WhatsApp to ask a quick questions. Does this sound familiar?

This is why we utilise the power of Zoho Desk to help you provide support where it’s needed. We do this with a few simple steps

Discover – Understanding how you’d like to support your customers’ needs, What channels you’d like to contact them on and how you’d like those to be managed.

Hassle-free implementation – whether it’s taking your data from an older system or building a new one this is what we do so you’re in safe hands. We’ll talk you through each step and advise you on the best automation pieces we have available.

A fully integrated offering. We don’t just setup customer service systems like Zoho Desk. Offering parallel expertise in business intelligence and resource planning, we can deliver a complete environment: one that meets your specific needs and that enables better decision making – right across your organisation including, CRM, marketing, finance and analytics.simpler and easier.

Full support. From help with constructing automated workflows through to showing support staff the ropes, we can’t wait to get to work – and get your customer support up and running.

For a system that is digital and makes your customers enjoy a brighter day contact us.

Book a demo

 

Software Consultancy

Our approach to customer service software is simple: when your customers are happy, we’re happy. That’s why we’ve partnered with Zoho, the world-leading software provider, whose Zoho Desk solution places customer service at the heart of your company.

At Goldstar, we relish the opportunity to get to know your business, your processes – and of course, your people. When it comes to delivering the greatest possible customer experience, we’re as dedicated as you are.

Here’s what outstanding customer service software can do for your business

Unified multichannel communication. Collate all tickets and communications from all channels, including email, social, live chat, web forms and telecoms. Respond from a single interface.

A.II.-powered self-service. Customers can speak to Zia, Zoho’s unique, context-driven, AI-powered assistant and get instant answers from your knowledge base.

Branded help centre. Create your very own brand portal that mimics the look and feel of your website.

Agent prioritisation. Automatically organise customer service tickets based on priority, due time, purchase status or CRM status.

Boost your team’s productivity. Design entire workflows for sales and support processes with ease, thanks to Zoho’s drag-and-drop Blueprint Creator. Use the Advanced Response Editor to rapidly create answers for customer queries and automate simply replies to simple questions.

Track performance. Monitor time spent by agents on customer tickets and tasks.

Ongoing optimisation. Get detailed reports to better understand customer service team performance and customer concerns. Create custom reports with ease.

Learn more about Zoho Desk