Smart field service management for growing teams
Get your field jobs scheduled, assigned, and completed without the paperwork or chaos. Zoho FSM helps you deliver better service with fewer clicks — and Goldstar makes sure it’s set up right.
Let’s talk about how Zoho FSM can work for you!
Is Zoho FSM for me?
If you’re sending people out to client sites, managing work orders manually, or struggling to keep track of jobs, then yes.
Zoho FSM is ideal for:
- Surveyors, Electricians, HVAC, Plumbing, Gas, Electrical Engineers in fact any business with Field Service teams
- Small to medium service-based businesses (3–250 staff)
- Operations managers who need visibility without micromanagement
- Companies already using Zoho, or ready to start with an integrated system
No more spreadsheets. No more WhatsApp job threads. Just one connected system that works.
Key features of Zoho FSM
We help you move from juggling spreadsheets, texts and whiteboards to a streamlined field service system that just works — for your office, your field staff, and your customers. With Zoho FSM, you’ll have one place to schedule, dispatch, complete and report on every job — and we’ll make sure it’s tailored to how your team works best.
Smart Scheduling & Dispatching
Automatically assign jobs to the right person based on skill, location or availability.
Route Optimisation
Reduce travel time and increase job count per day with optimised routes.
Mobile App for Field Teams
Engineers get access to job details, notes, photos, signatures, and updates on the go.
Live Customer Updates
Keep customers in the loop with real-time arrival notifications and job status.
Dashboards & Reporting
Understand team performance, job status, costs and revenue – in real time.
Why choose Zoho FSM?
If you’re managing a field team, Zoho FSM gives you everything you need — in one connected platform.
From scheduling and dispatch to invoicing and reporting, it keeps your entire workflow running smoothly — and your team always in the loop. Whether you’re in property maintenance, surveying, or support services, it’s built to help you respond faster, deliver better service, and scale with confidence.
All with no messy spreadsheets, duplicate data or guesswork. Just one system that works where your team does.
Frequently Asked Questions about Zoho FSM
Got questions? You’re not alone.
Choosing the right field service system can feel like a big step — and we’re here to make it simple. Below are some of the most common questions we get about Zoho FSM and how we help businesses like yours get the most from it.
Zoho FSM is a cloud-based field service management tool that helps you schedule, dispatch, and manage field jobs — all in one system. It gives office staff visibility and control, and equips field teams with a mobile app to track jobs, update progress and capture signatures or photos on the go.
Not at all. While Zoho FSM integrates beautifully with Zoho CRM, Books and Inventory, it can also be used as a standalone system. We’ll help you decide the right setup based on what tools you’re currently using and how your teams work.
Yes. Zoho FSM integrates natively with other Zoho apps like Books and CRM, more importantly we can also connect it to third-party tools depending on your needs and setup. We’ll work with you during our discovery workshop to map your integration needs.
Yes — FSM is scalable. Whether you have two engineers or two hundred, it helps you streamline job management, save time on admin, and improve customer service. You only pay for what you need, and it grows with you.
Absolutely. There’s a dedicated mobile app for field staff that lets them access job info, update statuses, add notes or photos, and get customer signatures — all from their phone or tablet.
The Offline Mode of the Zoho FSM Mobile app enables you to access the data in your mobile app even when the internet connectivity is poor or non-existent. The offline mode of the Zoho FSM mobile app will come into effect when the offline mode is enabled and there is no internet connectivity.
That depends on the size of your team and complexity of your workflows, but many of our FSM implementations are completed within 2 to 4 weeks. We offer a fast-start option for businesses needing to get moving quickly.
Yes – we provide hands-on training for dispatchers, field engineers, and managers. We also leave you with resources and support, so your team feels confident and supported from day one.
Yes – we don’t disappear once your system is live. Our clients often stay with us for continued support, tweaks, new feature rollouts, or as part of a wider Zoho transformation journey. We’re in it for the long haul with you.
Getting started is easy! Request a free demo or start a free trial today to see how Zoho FSM can transform your Field Service Management and drive your business growth.
Who we work with
Ready to launch your business to the next level?
Ready to transform how you manage your field teams and service operations?
Request a free demo or start your free trial today with Goldstar and discover how Zoho FSM can streamline your workflow, boost team productivity, and delight your customers.
Or learn more about smarter field service management with some of our free resources below.
