NORi HR and Employment Law Ltd
NORi HR, a provider of outsourced HR and employment law solutions, approached Goldstar IT to audit and optimise their existing Zoho One setup. NORi HR had implemented Zoho One but was facing limitations due to fragmented configurations, inconsistent workflows, and underutilised automation. With increasing demands for detailed reporting and client self-service, they required a strategic partner to stabilise and scale their systems.
Goldstar IT partnered with NORi HR to transform and optimise their use of the Zoho One platform. This involved a full restructuring of their CRM, Desk, and Analytics systems; the introduction of intelligent automation to streamline lead management, contract handling, and service workflows; and the enhancement of both internal reporting and client-facing transparency.
Project Highlights
The Objective
NORi HR engaged Goldstar IT with a clear goal: to stabilise and elevate their Zoho One environment in a way that supported both immediate operational needs and long-term scalability. Their objectives included:
🔧 Reconfigure and streamline existing CRM and Desk setups to eliminate inconsistencies and inefficiencies.
🔄 Automate manual workflows related to deals, contracts, and service renewals for greater consistency and time savings.
📊 Improve visibility across internal teams and leadership through tailored reporting and analytics.
🧠 Empower teams with role-specific training to ensure confident, long-term use of the system.
This multi-dimensional objective required both a deep understanding of NORi’s business and a flexible technical strategy that could scale with their evolving needs.
Goldstar IT’s task was to transform NORi HR’s Zoho One environment into a streamlined, automated, and scalable system that empowered both internal teams and clients with greater efficiency, insight, and control.
The Solution
Goldstar IT delivered a phased, end-to-end solution that restructured NORi HR’s core systems, introduced smart automation, enhanced reporting capabilities, and elevated the client experience through a branded portal and integrated scheduling tools.
- System Reboot: Cleaned and standardised Zoho CRM and Desk configurations for consistent user experience and performance.
- Workflow Automation: Implemented triggers for contract renewals, client classification, deal creation, and service updates.
- Advanced Reporting: Developed tailored dashboards in Zoho Analytics to track sales, renewals, time usage, and team performance.
- Targeted Training: Delivered structured admin and user training with post-go-live support to ensure adoption and self-sufficiency.
Goldstar IT delivered a phased, end-to-end solution that restructured NORi HR’s core systems, introduced smart automation, enhanced reporting capabilities, and elevated the client experience through a branded portal and integrated scheduling tools.
“Where to start – Zoho is a beast of a system, and if you don’t know what you are doing you will not have a clue. It was our complete lack of efficiency that made us reach out to Goldstar. From the 1st meeting we knew we had found the right company for us.Jason Govindji-Bruce, CEO, NORi HR and Employment Law Ltd
Every time I have an issue, the team are on hand to resolve it. If I need tweaks or new processes to complete, the team are there. What I like is that we exchange Zoom Clips and Loom videos with each other explaining what I want to happen, and them explaining either how I can do it, or engage them to do it, thus trying to educate me so I’m not so reliant on them (massive plus and makes the trust grow further).”
The Outcome
The collaboration with Goldstar IT empowered NORi HR to operate with greater efficiency, clarity, and confidence—laying a strong digital foundation for future growth and enhanced client service.
✅ Reduced manual workload through automation of key business processes across CRM and Desk.
🧩 Improved system usability and consistency with cleaned-up layouts, permissions, and workflows.
📊 Enhanced visibility and decision-making with real-time, role-specific dashboards and actionable reports.
🤝 Stronger client relationships through a branded portal offering transparency and easy access to service information.
⏱️ More accurate time tracking with custom widgets and updated reporting to support billing and performance insights.
🚀 Scalable infrastructure ready to support new services, deeper automation, and further Zoho integrations.
With their systems streamlined and scalable, NORi HR is now well positioned to expand its service capabilities. Future plans include broader adoption of the client portal, deeper workflow integrations, and extending the use of Zoho’s tools across more departments.
Overall, with Goldstar IT’s expertise, the project resulted in a streamlined, automated, and insight-driven Zoho ecosystem that empowered NORi HR to improve efficiency, enhance client engagement, and scale their operations with confidence.
