Once your system is ready all that’s left to do is launch it to your users internally. If there are any components that are customer-facing, then these will be launched in agreement with yourselves. Often, it’s best to wait a couple of weeks so your users can get used to the system. With such a wide-ranging set of integrated solutions such as Zoho there is always the chance there will be a few bugs to iron out, some will have been picked up in the testing and training phases others might not come to light until real data is migrated into the system – whenever these snags occur Goldstar will be on-hand to sort them out. We are experts in technology, data process and culture so whatever the barrier to your digital transformation success, we are here to solve and support! 

 

Migration of Data 

Data is the life blood of the systems we build for you. No data means no customers, payments and no need for a system. 

We’ll help you migrate from any existing system you have in place whether that’s excel spreadsheets, an old CRM or even a custom database. We’ll give you honest advice and ask you the right questions to help you decide if you need all, some or none of the data. 

 

Launch 

This is often seen as the final hurdle and yet it often becomes a rushed afterthought. It is far better to have a clear product launch checklist to follow to ensure all parties know what to expect on day one.

• Your new digital solution has been tested, run through Quality Assurance (QA), and proven fit for purpose.
• The solution meets (or exceeds) the expectation of the original design from the Discovery and design phase and the expectations of all stakeholders.
• You’ve completed any customer facing collateral explaining any changes to any UX.
• Your teams have been properly trained on the new solution and know where to go for internal support, you may want to clarify the escalation process for external support from Goldstar.
• Any internal support documentation has been developed, reviewed, circulated or made easily accessible.
• Your entire organisation (and any relevant partners) – Executives, marketing, sales, customer support, development, manufacturing, accounting, HR, compliance, etc – is aware of the launch and aware of the extent of its reach on connected or integrated systems, during a lower demand time for business operations.
• You’ve developed a plan for tracking user behaviour and ready to measure key metrics that have been identified as the most important for success.
• You have developed and stress-tested every touchpoint with your business and your solution and confident in integrity.
• You’ve implemented a process for users to offer feedback on the product, and to take that feedback to feed into the next phase of your solution. Items which need attention are earmarked for action during the snagging phase.
• You understand what success look like for your solution launch, shared with your stakeholders – so that everyone knows what success will look like.

• Your launch date is set and has been communicated to all stakeholders throughout your business and Goldstar.
• You’ve developed and communicated your digital transformation roadmap to all relevant parties (across your company, with Goldstar for current and future support and, if applicable, even outside to partners or customers. This roadmap serves as your guiding strategic document, communicating where you want to take your digitally transformed business. Make sure stakeholders understand the long-term vision and notify them of shifts in strategy.

 

But there is more. Once discovered, designed,implemented, tested, trained, and launched Goldstar are still available to help with Support. Whether that is On-going contracted support or ad-hoc help Goldstar will; make sure your Zoho solution will continue to support you and your needs as your business grows.

Contact Goldstar today to discuss any support needs to help get the most from your Zoho products.