Zoho is designed to grow with your business. As your product range, service offerings and business goals change, Goldstar are always on hand to ensure your software continues to meet your needs. This includes updates to workflows and configuration changes, training for new starters, advice on optimisation, and help with getting to grips on new Zoho features when updates appear. Gold star offers a complete software support package for your needs now and in the future, ensuring your solutions are running smoothly to deliver measurable change, bringing operational efficiencies, and enhancing your customers’ experience.
What is included in Goldstar software support?
Our software support is an ongoing service that ensures the maintenance of your Zoho solution. This service includes fixing bugs, resolving queries, developing new features and code updates, including;
Maintenance
Regular system maintenance in line with best practice recommendations to support seamless integration with existing solution infrastructure.
Service desk
Real-person support ensures issues are fully understood, resolved quickly and drive continuous service improvement.
Feature updates
Our support team logs new feature requests, which can be prioritised, reviewed and developed in future digital transformation projects.
Data management
As your digital transformation success is defined by clear data architecture and administration, we can advise on the integrity of the data handling and management ensuring you maintain ownership and security of the data.
Applications
We support your entire digital transformation, ensuring applications are always optimised for the best possible user experience and operational benefit.
Bug fixing
Our support team logs and responds to issues promptly, and where fixes are needed, we aim to deploy these within an agreed SLA response time.
Training
We know circumstances change and you ma need new staff on-boarded to your solution, or others have not used the solutions for a while – its much easier to do a little training update than have to fix elements after users have ‘played’ with them. Straightforward training updates or refreshers might be just what you need solve a problem.
Streamline IT
No matter the size of your IT team, we reduce their workload by supporting your Zoho solutions – this means we’re always available to make code updates or simply provide information to your team.
Save time
We provide your second-line support, meaning that time-consuming issues are passed directly to us. This frees up time for your team to focus on your wider IT needs.
Full-service data understanding
We know the importance of your solution relies on the best data available. We can advise on taking care of your data, from compliant data management to maintaining data quality and collection. we understand the importance of keeping your data, clean, safe and reliable.
Reliable service
We aim to log issues within 24 hours and keep you updated on the progress of your issue. We’ll work with your IT team and ensure solutions are deployed quickly and with minimal disruption. In most instances you will know the member of the Goldstar team dealing with any issues you have; they will know your system inside out and can best advise the right solution without delay.
Small initial investment
We offer flexible payment packages so you can pay a fixed monthly, quarterly or annual fee to suit your business, providing the support you need for your business to thrive, especially as it evolves through its Digital Transformation.
Most businesses we work with receive after-care support and continuous improvements. These are key to keep your Zoho solution up to date with your business ambitions. Our commitment continues too, with Goldstar as your trusted Digital Transformation partner you will see your digital transformation continue to evolve bring further efficiencies and driving more growth as your Zoho solutions become even more integrated to your business process.
As you can see Goldstar are there for support from inception to completion and beyond, whatever your industry. It’s not just our own customers, where ever your business is on it’s Zoho journey we can walk alongside offering the support. Contact us to discuss your requirements whether you are considering undertaking a digital transformation, have started or just need some support to you need to launch your business to the next level.