When it comes to customer service, resolving customer issues often requires effective collaboration between support agents and other internal teams. A ...

Today, customer service has become more than just a support function—it’s a strategic imperative for driving growth, fostering loyalty, and ...

In a recent Zoho Product update we announced a new ticketing experience in Zoho Desk, Contextual Ticket Linking. This is a game-changing feature, also ...

Today businesses are navigating uncharted waters, facing challenges from every angle. However, amidst the uncertainty, one thing remains steadfast: ...