In travel, customer expectations are high – and Goldstar is committed to helping you meet them. The travel sector ‘winners’ are those businesses with the ability to add value to the customer experience. Increasingly, this includes hyper-relevant information and product offerings, alongside the ability to solve your customers’ problems right away – however they choose to reach out to you.
As Zoho Authorised Partners, we have an entire suite of world-leading business software at our fingertips. This means that wherever you want to go in terms of automating key processes and putting your data to work, we have everything it takes to get you there.
CRM for travel
Trusted by thousands of businesses, Zoho CRM equips you with an integrated platform for all your sales, marketing and support management. Manage all communications in a single place. Create targeted campaigns based on multiple parameters set by you. Provide exceptional customer support by integrating your CRM with popular help desk software, including Zendesk and Zoho’s very own Desk option. With advanced reporting features, Zoho CRM also has everything you need to keep track of your team’s performance.
Analytics for travel
Collate huge amounts of data from across your organisation and transform it into actionable insights. Track key metrics, understand buyer behaviour and use this knowledge to roll out improved product offerings and data-backed recommendations.
Customer service software for travel
With Zoho Desk, your travel business is fully equipped to solve customer problems, faster and better than ever before. From booking histories through to special transport requirements, your agents have full and instant visibility on each customer’s needs. This enables you to deliver timely, personalised help and a seamless experience. Alongside this, create your own self-service Help Centre for customers to quickly get their hands on answers to the most commonly encountered questions.